FAQ
What makes Alkali different from other salons?
At Alkali Hair Studio, aren't just hair stylists, we are craft hairdressers. We focus on providing color and cuts that are unique and custom-tailored to each individual. We believe everyone should have a signature style that makes them look and feel their best.
What does it mean to have hair down to a sciene?
We could literally write a book on this! In essence, a great cut or color isn’t just about what looks good or what doesn’t, it’s about how and why a specific technique works. A skilled stylist knows how hair responds to certain conditions, such as heat and styling methods, which can greatly affect the bonds of the hair. There’s also a lot of math involved in doing hair. Cutting is centered around angles and elevation; coloring depends on the porosity of your hair, which affects vibrancy and fading. We pride ourselves on being experts in our field. Our stylists can examine your hair and determine the most flattering cut and color for your face and skin tone, as well as the best blowout and style that would work best for your specific hair type and texture.
What is your appointment and cancellation policy?
A credit card is required for reserving appointments at Alkali. Any no-shows or cancellations with less than a 24-hour notice will result in your credit card being charged the full price of your service.
Why do you store my credit card info?
To enforce our cancellation policy.
No-shows and dishonest practices.
Why are your cancellation policies so strict?
We don't feel they are strict. We are upfront and open about our policies. We value your time and ask that you value ours as well. Our stylists are typically booked months in advance and often have a lengthy waiting list. Our clients lead busy lives and no-shows and last-minute cancellations are difficult, if not impossible, to fill. This not only leads to a loss of income for our stylists, but a loss of opportunity for other clients as well.
What is your tipping policy?
We accept tips in cash or personal checks only.
What is your re-do policy?
We guarantee you’ll love your hair. We will correct any color or cut issue you’re unhappy with as long as it’s within 2 weeks of your original appointment.
Why can't I get a re-do after two weeks?
Simply put, hair grows and color fades. Two weeks is a generous amount of time for you to decide whether or not you’re happy with your hair. Also, we have no control over environmental issues or your home beauty routines, which can greatly affect your hair.
What if I want a re-do but do not want to use the same stylist?
I got a Keratin treatment and can't remember my "at home" instructions.
I got extensions and don't remember my at home instructions.
Do you provide child haircuts?
Yes, although due to the increased demand of some of our senior stylists, pricing may be the same as adult haircuts. Please check with our front desk or your stylist before booking.
Pricing
1 part 7B + 2 parts 8NP + 1 part P
mix with 20 Volume
1 part 7B + 2 parts 8NP + 1 part P
mix with 20 Volume
We believe in transparency. We're always upfront and honest about our policies and procedures. Still have a question? Contact us and we'll be more than happy to help!
